Privacy policy
1. Introduction
SOVO International (“School”, “we”, “our”, “us”) is committed to protecting the privacy, security, and confidentiality of all individuals who interact with us, including students, parents/guardians, staff, vendors, website visitors, and applicants. This Privacy Policy explains how we collect, use, store, share, and safeguard personal information in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), IT Act, and IB global compliance requirements.
By visiting our website or providing any information to the School, you consent to the practices described in this Policy.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Information
Student name, date of birth, gender, age
Parent/guardian name, address, contact number, email
Identification documents (Aadhaar, passport, birth certificate — where applicable)
Emergency contact details
Health-related information provided voluntarily (allergies, medical conditions, medication needs)
2.2 Academic & Administrative Information
Admission applications and supporting documents
Previous school records
Attendance data
Assessments, grades, and academic performance
Counselling and behaviour notes (if applicable)
2.3 Online & Technical Data
Website usage data
Cookies and analytics (e.g., Google Analytics)
IP address, browser type, device information
Digital forms and surveys
2.4 Media & CCTV
Photographs and videos taken during school activities
CCTV footage for safety and security purposes
Audio/visual recordings during online classes (if ever conducted)
2.5 Payment & Financial Information
Fee payment details
Transaction IDs
UPI/payment gateway details processed through secure third-party providers
3. How We Use the Information
We use personal information for the following purposes:
Processing admissions and enrolment
Delivering education as per the IB curriculum
Providing academic support, counselling, and wellness services
Communication with parents and guardians
Fee billing and financial compliance
Safety, security, and campus management
Improving teaching, learning, and administrative operations
Website analytics and performance
Legal and regulatory compliance
Displaying photographs (with consent) in school communications
4. Legal Basis for Processing
We process personal data based on:
Consent from parents/guardians
Performance of educational functions
Legitimate interests in ensuring safety and administration
Compliance with Indian laws and regulatory authorities
5. Storage & Security
We implement industry-standard safeguards, including:
Encrypted databases
Restricted access control
CCTV security
Secure networks and password protection
Regular audits and backups
Data is retained only for as long as necessary for educational, administrative, or legal purposes.
6. Sharing of Information
We do not sell or trade personal data.
We may share data with:
Educational boards (IB, state authorities)
Service providers (IT, payment gateways, transport partners)
Government authorities if legally required
Emergency/medical professionals during safety situations
All third parties follow strict confidentiality obligations.
7. Cookies & Tracking
Our website may use cookies, analytics tools, and tracking pixels to enhance performance. Users may disable cookies through browser settings.
8. Rights of Parents & Students
Where applicable under Indian law, individuals may request:
Access to personal data
Correction or updates
Withdrawal of consent (where it does not affect school operations)
Grievance redressal
9. Contact for Concerns
SOVO International
Email: internationalsovo@gmail.com
Phone: +91 8264760667
Address: Sector 69, Sahibzada Ajit Singh Nagar, Punjab 160062